Ordering
Sun Frog Products
Sun Frog Products can be ordered from any one of the product pages located on this website. Select any one of the product images below to go directly to the product page. On each page you will be asked to enter a quantity and prompt to buy from the same screen.
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Deck Cleaner
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Deck Sealer
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Born Again
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Shingle, Log and Siding Sealer
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Composite Deck Cleaner |
Composite Stain Guard Finish
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Concrete Sealer Base Finish
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Sun Frog Products Inc. and SunFrog.com are located in beautiful Portland, Oregon. Ordering from our secured servers will afford you the same opportunities as buying from a local retailer, without the hassle of driving it home. Unfortunately we are unable to ship outside the United States.
- Do you have secured servers?
- How will my order be sent to me?
- How soon after I place my order will it arrive?
- I have tried to place an order through SunFrog.com, but I cannot get the order to complete. What should I do?
- I placed an order at least seven business days ago and still have not received it. What should I do?
- I've placed an order but want to cancel or change it. What should I do?
-
Do
you accept checks? What credit cards do you accept?
- Returns and/or Refunds?
- Returns and/or Refunds?
Do you have secured
servers?
Yes. When asked for your credit card
numbers, you will notice a closed padlock in the lower left hand corner
of your browser's window. This indicates that your transaction is encrypted
for your protection.
How will my order be
sent to me?
SunFrog.com
ships its packages via UPS, for both cost savings and convenience.
How soon after I place
my order will it arrive?
All orders are processed the same day
they are received. Please allow 7 to 14 business days for shipping
and delivery.
I have tried to place
an order through SunFrog.com, but I cannot get the order to complete.
What should I do?
Please click here GuestService@SunFrog.com
and include in your message your name and email address, along with
a detailed explanation of the problem. Alternatively, call us at 1-866-786-3764.
I placed an order at
least seven business days ago and still have not received it. What should
I do?
Please click here GuestService@SunFrog.com
and include in your message your name, billing address, shipping address
(if different), and the time, date, and amount of the order. If you
prefer, you may call 1-866-786-3764 and ask to speak with a Customer
Service Representative. Note: Please call between 9:00 a.m. and 4:30
p.m. Pacific Standard Time, Monday through Saturday.
I've placed an order
but want to cancel or change it. What should I do?
Because of the expedited service, we cannot guarantee
a change or cancellation of your order before it is shipped. Please
call 1 503780-0651 as soon as possible after submitting your order,
and we will attempt to make whatever corrections are possible. Shipped orders cannot be changed.
Do you accept checks?
What credit cards do you accept?
We gladly accept VISA, MasterCard, Discover and American Express. We can accept checks but this will delay shipment. Call 1-866-786-3764 if you absolutely need to pay by check.
Returns and/or Refunds?
If you wish to return a product you must
do so within 30 days of purchase and returned product must be un-opened and in-tact.
A 30% handling & re-stocking fee will be deducted from your return
credit. Please note, shipping & handling originally charged are
not included in refunds. You must pay return shipping charges. Refunds
will not be made on returned product received in questionable condition.
