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A:To contact us directly, click here.
Typically we try to respond to emails within 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible.
A:We cannot change the shipping method selected after an order has been placed. If you need to cancel your order, please click here.
A:Here are some tips that may assist you in completing your order:
-The billing address that you input on our site must be identical to the billing information on file for your card.
-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don't forget to include it!
-Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.
Our system will only allow three attempts to process a card. After three attempts, the system will block the card for two hours; after the timeout period you can try again to place the order.
A:As a third party printing company, we cannot customize any of the artwork shown on our website as it belongs to the artist who created it.
However, we do offer a custom tool that allows you to create your own design: here.
Please be advised that SunFrog cannot assist in creating or editing any orders made through the custom tool. All custom order sales are final.
A:We would be happy to assist you in placing an order over the phone. It is most helpful if you can provide the product SKU# so that we can find the design you are looking to purchase. Our Customer Service phone number is 989.282.3119 You may reach us Monday-Friday 9AM-5PM EST
You have questions. We have answers! Use the form below to contact us!
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