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6 Results for 'Order Questions'.

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Q:How do I contact SunFrog?

A:To contact us directly, click here.

Typically we try to respond to emails within 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible.

Q:Can I add to an order after it has been placed?

A:We cannot add items to an order after it has been placed. If you need to add items to an order, please request a cancellation here or contact us and we can assist you in cancelling the order here.

Q:Am I able to change my shipping after placing an order?

A:We cannot change the shipping method selected after an order has been placed. If you need to cancel your order, please click here.

Q:I'm getting an error when trying to process my order.

A:Here are some tips that may assist you in completing your order:

-The billing address that you input on our site must be identical to the billing information on file for your card.

-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don't forget to include it!

-Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.

Our system will only allow three attempts to process a card. After three attempts, the system will block the card for two hours; after the timeout period you can try again to place the order.

Q:Do you offer customization?

A:As a third party printing company, we cannot customize any of the artwork shown on our website as it belongs to the artist who created it. However, we do offer a custom tool that allows you to create your own design: here.

Please be advised that SunFrog cannot assist in creating or editing any orders made through the custom tool. All custom order sales are final.

Q:How do I place an order over the phone?

A:We would be happy to assist you in placing an order over the phone. It is most helpful if you can provide the product SKU# so that we can find the design you are looking to purchase. Our Customer Service phone number is 989.282.3119 You may reach us Monday-Friday 9AM-5PM EST

Contact Us

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1782 O'Rourke BLVD
Gaylord MI 49735