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"Shipping Questions"

Q:How long is it going to take?

A:We now have New shipping Options! Since we print shirts to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume and the shipping option selected.

Domestic Orders Only (Delivery estimates include print times)
Economy - Delivery: 11-15 Business Days
Premium - Delivery: 5-7 Business Days
Express - Delivery: 3-4 Business Days

International Orders
Economy: 8-10 business days (print time only) **Final delivery can take 2-6 weeks through your local post.
Premium: 4-5 business days (delivery estimate includes print time)

You will receive a shipping confirmation email at the address you provided which will contain a tracking information.

Q:Do you ship internationally and how much will it cost?

A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.

We use the UPS Mail Innovations to ship all orders and tracking will be available through them at www.ups.com. This tracking, however, only follows the package within the United States. After it departs a US Processing Center, it becomes the property of your country’s postal system.

Currently we ship internationally with a rate per item of: $4.99 USD for each tee and $7.50 USD for each hoodie/sweatshirt. For additional product pricing, please contact our customer service department.

Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks for standard orders from the time it leaves the US for you to receive it.

**For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Q:How do I contact SunFrog?

A:To contact us directly, click here.

Typically we try to respond to emails within 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible.

Q:How long does printing usually take?

A:Since we print to order, printing times can vary. Our current print time for apparel items is 8-10 business days. Mugs, canvases, posters and hats are printing within 5-7 business days. These estimates do not include transit time.

Q:Having problems with Tracking?

A:Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.

Q:My package is being returned in the mail, what do I do?

A:If we ship your order to the address you provided and it comes back to us, it will be processed as return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.

The original shipping costs cannot be refunded for items returned in the mail.

Q:Am I able to change my shipping after placing an order?

A:We cannot change the shipping method selected after an order has been placed. If you need to cancel your order, please click here.



Call us
855-578-6376

Hours
Sunday Closed
Monday 9:00 am- 9:00 pm
Tuesday 9:00 am- 9:00 pm
Wednesday 9:00 am- 9:00 pm
Thursday 9:00 am- 9:00 pm
Friday 9:00 am- 9:00 pm
Saturday 9:00 am- 3:00 pm

You have questions. We have answers! Use the form below to contact us!


SunFrog.com
1782 O'Rourke BLVD
Gaylord MI 49735
USA

P: 855-578-6376